Unison Reviews

Unisonhome.com offers a 30-day return policy for standard items, which allows for a refund within this period. Customers should use the back side of the packing slip to indicate the reason for the return and ship items to the specified return address. Return shipping costs are the responsibility of the customer, and it is recommended to use a carrier with tracking numbers. Items must be in new condition to be eligible for a return, and those returned in unacceptable condition may incur a 20% restocking fee. Damaged or defective merchandise must be reported immediately upon receipt. Oversized items have a separate return process and must be reported immediately for any issues. Original shipping costs are non-refundable, and additional fees may apply for items not returned in good condition or outside the return window. Made-to-order and special order items are not eligible for return.

Regarding the shipping policy, Unisonhome.com ships most orders via UPS Ground to the continental United States, Alaska, Hawaii, and US Territories. Shipping rates vary based on the order total and destination, with a flat rate plus a percentage of the order total for locations outside the continental US. Orders over $1,000 require a signature for delivery. Shipping times range from 1-4 business days after the ship date for continental US deliveries and up to 5 business days for other locations. Additional charges may apply for redelivery, refusal of delivery, or change of address requests. Unisonhome.com participates in the UPS Carbon Neutral program to offset emissions from shipping.